sona1 Terms and Conditions

01 Acceptance of Terms

By accessing, registering on, or using the sona1 platform — whether through the website at sona1.net or through the sona1 mobile application — you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all users of sona1, including visitors who browse without registering and registered players who actively use the platform.

sona1 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. It is your responsibility to check this page periodically. If you continue to use sona1 after changes are published, you are deemed to have accepted the updated terms.

02 Eligibility

To register and use sona1, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming and sports betting under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be acting on behalf of another person or entity when registering or placing bets.
• You must not be a current employee, contractor, or close family member of a sona1 employee or contractor.

sona1 reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be closed immediately, all winnings will be forfeited, and any deposits made will be returned to the original payment method where possible.

03 Account Registration

Each player is permitted to hold only one account on sona1. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is a violation of these terms and will result in all associated accounts being closed and any balances being forfeited.

Accurate Information

When registering on sona1, you are required to provide accurate, complete, and up-to-date personal information. This includes your full legal name, date of birth, email address, and phone number. Providing false or misleading information is a breach of these terms.

Account Security

You are responsible for maintaining the confidentiality of your sona1 account credentials. Do not share your password with anyone. sona1 will never ask for your password via email, chat, or phone. If you believe your account has been compromised, contact sona1 support immediately. sona1 is not liable for losses resulting from unauthorised access caused by your failure to keep your credentials secure.

Identity Verification

sona1 may require you to complete identity verification (KYC) before processing withdrawals or at any other time deemed necessary. Verification documents may include a national ID card, passport, or other government-issued identification. Failure to complete verification when requested may result in withdrawal delays or account restrictions.

04 Deposits and Payments

sona1 accepts deposits through a range of local payment methods available to players in Bangladesh, including bKash, Nagad, Rocket, and local bank transfers. The available methods and any applicable minimum or maximum deposit amounts are displayed in the cashier section of your sona1 account.

• All deposits must be made from a payment account that belongs to you. Third-party deposits are not permitted.
• Deposits are credited to your sona1 account balance in real time in most cases. Processing times may vary depending on the payment method.
• sona1 does not charge fees on deposits, though your payment provider may apply their own charges.
• Minimum deposit amounts apply and are displayed at the time of transaction.
• sona1 reserves the right to refuse or reverse a deposit if there is reason to believe it is connected to fraudulent activity or money laundering.

05 Withdrawals

sona1 is committed to processing withdrawal requests as quickly as possible. The average withdrawal processing time on sona1 is under five minutes for verified accounts using supported local payment methods. However, processing times may vary depending on the method selected and whether additional verification is required.

Withdrawal Conditions

• Withdrawals can only be made to a payment account registered in your own name.
• Your account must be fully verified before your first withdrawal is processed.
• Minimum and maximum withdrawal amounts apply and are shown in the cashier section.
• Bonus funds must meet the applicable wagering requirements before they can be withdrawn.
• sona1 reserves the right to request additional documentation before processing large withdrawals.

Withdrawal Refusals

sona1 may refuse or delay a withdrawal request if there is reasonable suspicion of fraudulent activity, if the account has not completed identity verification, or if the withdrawal would result in a negative balance after pending bets are settled. In such cases, sona1 will notify the player and explain the reason for the delay or refusal.

06 Bonuses and Promotions

sona1 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms attached to each offer, including wagering requirements, validity periods, minimum odds restrictions, and game contribution rates. These specific terms are displayed alongside each promotion.

General Bonus Rules

• Bonuses are credited to your account in the form of bonus funds, which are separate from your real money balance.
• Wagering requirements must be met before bonus funds or winnings derived from bonus funds can be withdrawn.
• sona1 reserves the right to withdraw any bonus offer at any time without prior notice.
• Only one bonus may be active at a time unless otherwise stated in the promotion terms.
• Bonuses are intended for personal recreational use only and may not be transferred between accounts.

Bonus Abuse

sona1 actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, placing opposing bets to guarantee a profit from bonus funds, or using automated systems to exploit promotional offers. Any player found to be abusing bonuses will have their bonus cancelled, their winnings forfeited, and their account may be permanently closed.

07 Betting Rules

All bets placed on sona1 are subject to the specific rules applicable to the relevant sport, event, or game. These rules are available within the relevant section of the sona1 platform. The following general betting rules apply across all products:

• Once a bet is confirmed, it cannot be cancelled or amended unless sona1 explicitly offers a cash-out or edit feature for that market.
• sona1 reserves the right to void any bet placed on an event where the outcome was already known at the time of placement.
• Minimum and maximum stake limits apply to all markets and are displayed at the time of bet placement.
• In the event of a technical error that results in incorrect odds being displayed, sona1 reserves the right to void affected bets and return stakes to players.
• sona1 reserves the right to limit the maximum winnings on any single bet or combination of bets.

08 Prohibited Conduct

The following activities are strictly prohibited on sona1 and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game or market.
• Attempting to manipulate the outcome of any game, event, or market.
• Using the sona1 platform for money laundering or any other illegal financial activity.
• Registering multiple accounts to exploit bonuses or circumvent account restrictions.
• Providing false identity information or impersonating another person.
• Attempting to hack, disrupt, or interfere with the sona1 platform or its infrastructure.
• Engaging in abusive, threatening, or harassing behaviour toward sona1 staff or other players.

sona1 uses advanced fraud detection systems to monitor all activity on the platform. Players who engage in prohibited conduct will not receive prior warning before their account is suspended.

09 Account Suspension and Closure

sona1 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification when requested.
• Suspected fraudulent activity or money laundering.
• Chargebacks or disputed transactions initiated by the player.
• At the player's own request for self-exclusion or responsible gaming purposes.

Closure by the Player

If you wish to close your sona1 account voluntarily, you may do so by contacting the support team via live chat or email. Any remaining real money balance will be returned to your registered payment method after standard verification checks. Bonus funds that have not met wagering requirements will be forfeited upon account closure.

10 Intellectual Property

All content on the sona1 platform — including but not limited to logos, graphics, game interfaces, text, software, and design elements — is the intellectual property of sona1 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the sona1 platform for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, or create derivative works from any sona1 content without prior written permission. Unauthorised use of sona1 intellectual property may result in legal action.

11 Limitation of Liability

sona1 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is reliable and accurate, sona1 does not guarantee uninterrupted access or that the platform will be free from errors at all times.

• sona1 is not liable for any loss of profits, loss of data, or indirect damages arising from your use of the platform.
• sona1 is not responsible for losses resulting from your failure to keep your account credentials secure.
• sona1 is not liable for delays or failures caused by circumstances beyond our reasonable control, including network outages, payment provider issues, or force majeure events.
• In all cases, sona1's maximum liability to any player is limited to the amount deposited by that player in the 30 days preceding the claim.

12 Privacy

sona1 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering on sona1, you consent to the collection and processing of your personal data as described in the Privacy Policy.

sona1 does not sell your personal data to third parties. Data is shared only with payment processors, identity verification providers, and regulatory bodies where required by law. For full details on how sona1 handles your data, please read our Privacy Policy.

13 Responsible Gaming

sona1 is committed to promoting responsible gaming and providing players with the tools they need to stay in control of their gaming activity. The following responsible gaming tools are available to all registered players:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your sona1 account.
• Session Reminders: Receive notifications after a set period of continuous play.
• Cool-Off Periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from sona1 for a minimum period of six months.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for resources and support options. sona1 staff are also trained to assist players who reach out with responsible gaming concerns.

14 Changes to These Terms

sona1 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. Where changes are material, sona1 will make reasonable efforts to notify registered players via email or an in-platform notification.

Your continued use of sona1 following the publication of any changes constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the updated terms, you must stop using sona1 and may request account closure by contacting our support team.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any section before registering, please get in touch with the sona1 support team. We're available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available directly from the sona1 platform after login
• FAQ: Visit our FAQ page for answers to common questions