Gaming on sona1 should always be fun — a way to enjoy sports, test your knowledge, and feel the thrill of the game. The moment it stops being fun, something needs to change. sona1 gives you the tools, the information, and the support to make sure gaming stays in its proper place in your life.
OUR COMMITMENT
These six principles guide everything sona1 does to keep gaming safe, fair, and enjoyable for every player in Bangladesh.
sona1 believes every player should be in the driver's seat. Our platform is designed so that you — not the game — decide how much time and money you spend. Every responsible gaming tool on sona1 is built around giving you that control back whenever you need it.
sona1 is a place for entertainment, not a financial strategy. We actively remind players that betting outcomes are never guaranteed, and that gaming should never be used as a way to solve financial problems or escape stress. Fun first — always.
sona1 enforces a strict minimum age of 18 for all players. Every account goes through age verification during registration. If we suspect an account belongs to a minor, it is suspended immediately and all funds are returned. No exceptions, ever.
Every responsible gaming tool on sona1 is completely free to use. Deposit limits, session reminders, cool-off periods, and self-exclusion are all available to every registered player at no cost. You don't need to justify using them — just use them.
The sona1 support team is trained to recognise signs of problem gambling and to respond with care and without judgement. If you reach out about a gaming concern, you'll be treated with respect and connected to the right tools or resources immediately.
sona1 uses responsible gaming monitoring systems to identify patterns that may indicate a player is at risk. If our system flags unusual activity, our team may reach out proactively to check in and offer support — before a problem becomes serious.
TOOLS & CONTROLS
sona1 gives you five powerful tools to manage your gaming activity. All of them are available directly from your account settings — no waiting, no approval needed.
Set a maximum amount you can deposit into your sona1 account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately. Increasing it requires a 24-hour cooling period.
Set a maximum session length so sona1 automatically reminds you when you've been playing for a set amount of time. You can choose reminders at 30 minutes, 1 hour, 2 hours, or a custom duration. When the reminder appears, you decide whether to continue or log out.
Need a short break from sona1? A cool-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. Your account and balance are preserved and will be fully accessible when the period ends.
Self-exclusion is a longer-term option for players who feel they need a more serious break. You can self-exclude from sona1 for a minimum of six months, up to five years, or permanently. During self-exclusion, your account is fully locked and cannot be reopened before the period ends.
Set a cap on how much you are willing to lose within a given period. Once your loss limit is reached, sona1 will prevent further betting until the period resets. Like deposit limits, reducing your loss limit takes effect immediately while increases require a 24-hour review period.
Reality check notifications pop up at regular intervals while you are logged in, showing you exactly how long you have been playing and how much you have wagered in that session. These gentle reminders help you stay aware of your activity without interrupting the experience.
How to access these tools: Log in to your sona1 account, go to Account Settings, and select the Responsible Gaming section. All tools are available there instantly, free of charge, with no approval required.
STEP BY STEP
If you feel you need a longer break from gaming, self-exclusion is the right tool. Here is exactly how to activate it on sona1 in just a few minutes.
Visit sona1.net and log in using your registered email and password. Make sure you are on a secure connection before proceeding.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
Inside Account Settings, find the "Responsible Gaming" tab. This is where all your self-control tools are located, including self-exclusion.
Select how long you want to self-exclude — 6 months, 1 year, 2 years, 5 years, or permanently. Think carefully before choosing, as this cannot be reversed early.
Confirm your choice by entering your password. Your account will be locked immediately. You will receive a confirmation email from sona1 within a few minutes.
If you need help activating self-exclusion or any other responsible gaming tool, contact the sona1 support team at [email protected] — available 24 hours a day, 7 days a week.
KNOW THE SIGNS
Responsible gaming starts with self-awareness. If any of the following sound familiar, it may be time to use sona1's tools or seek additional support.
You spend more money on gaming than you originally planned, and find it hard to stop once you start.
You chase losses — betting more to try to win back money you have already lost on sona1 or elsewhere.
Gaming is affecting your sleep, work, studies, or relationships with family and friends.
You feel anxious, irritable, or restless when you are not able to access sona1 or place bets.
You have borrowed money, sold belongings, or hidden your gaming activity from people close to you.
You think about gaming constantly — planning your next session, replaying past bets, or calculating potential winnings throughout the day.
You use gaming as a way to escape problems, stress, or difficult emotions rather than as entertainment.
Recognising these signs takes courage. If you see yourself in any of these, please reach out to the sona1 support team or use the self-exclusion tool. There is no shame in asking for help — it is the smart move.
RESPONSIBLE GAMING POLICY
Everything you need to know about how sona1 approaches responsible gaming — written plainly, without jargon.
Responsible gaming means approaching betting and casino games as a form of entertainment — with a clear budget, a time limit, and the understanding that losing is always a possibility. On sona1, responsible gaming is not just a policy page. It is a set of real tools, real support, and a real commitment from the platform to every player who registers.
For players in Bangladesh, where online gaming is growing rapidly, sona1 takes its responsible gaming obligations seriously. We know that for most players, sona1 is a fun way to engage with sports and games. But we also know that for a small number of people, gaming can become a problem. Our job is to make sure every player has the tools and information they need to stay in control — and to act quickly when someone needs help.
sona1 is designed for adults aged 18 and over who want to enjoy sports betting and casino games as a leisure activity. The platform is not suitable for people who are under 18, people who are in financial difficulty, people who are recovering from a gambling problem, or people who are in a vulnerable state of mind.
sona1 uses age verification at registration to confirm that every new player meets the minimum age requirement. We also monitor account activity for signs that a player may be vulnerable and take action when necessary. If you are unsure whether sona1 is right for you, please read through this page carefully and consider using our self-assessment tools before registering.
The players who enjoy sona1 the most are the ones who treat it as entertainment, not income. Here are some practical habits that help keep gaming enjoyable and under control:
If you share a device or household with people who should not have access to sona1 — including children or people who are in recovery from a gambling problem — there are steps you can take to protect them. Always log out of your sona1 account when you are finished playing. Use a strong, unique password that others in your household do not know. Consider using parental control software on shared devices to block access to gaming sites.
sona1 will never send marketing communications that are designed to appeal to minors. All promotional content is targeted at verified adult players only. If you believe a minor has accessed your sona1 account, contact our support team immediately at [email protected].
If you are concerned about your own gaming or the gaming of someone close to you, the most important thing is to reach out. The sona1 support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming concerns with care and confidentiality. You can contact us at [email protected] or through the live chat feature inside your sona1 account.
In addition to sona1's own support, we encourage players who are struggling to seek help from professional counselling services. Talking to a professional is a sign of strength, not weakness — and it can make a real difference. sona1 is committed to responsible gaming not just as a policy, but as a genuine part of how we operate every single day.
To activate any responsible gaming tool or to speak with our support team about a gaming concern, email us at [email protected] or use the live chat inside your sona1 account. We are here for you.
sona1 is built for players who want to enjoy gaming responsibly. Join today and use our full suite of responsible gaming tools to keep your experience fun, safe, and on your terms.
18+ only. Gambling can be addictive. Please play responsibly.