Your privacy is not an afterthought at sona1 — it's built into how the platform works. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information. We've written it to be clear, not to confuse.
YOUR DATA, YOUR RIGHTS
Six core commitments that define how sona1 handles your personal information every single day.
Every piece of data transmitted between your device and sona1 is protected by SSL/TLS encryption. Your personal details, payment information, and account activity are never sent in plain text — not even internally.
sona1 does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate your account, process transactions, and improve the sona1 platform experience. That's it.
sona1 gives you real control over your personal information. You can request access to your data, ask for corrections, or request deletion at any time by contacting our support team. We respond to all data requests within 30 days.
sona1 stores all personal data on secure, access-controlled servers. Payment card details are never stored on sona1 infrastructure — all payment processing is handled by certified third-party payment providers.
sona1 only collects the data that is genuinely necessary to operate your account and comply with legal obligations. We don't collect data for the sake of it. If we don't need it, we don't ask for it.
sona1 operates in compliance with applicable data protection regulations. Our privacy practices are reviewed regularly by our compliance team to ensure they remain current and meet the standards required of a licensed gaming platform.
Summary: sona1 collects only the data needed to run your account and comply with legal requirements. We never sell your data. You have the right to access, correct, or delete your information at any time. If you have questions, contact us at [email protected].
sona1 is an online sports betting and casino platform operating at sona1.net, serving players primarily in Bangladesh. When this Privacy Policy refers to "sona1", "we", "us", or "our", it refers to the sona1 platform and the team responsible for operating it.
sona1 acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about this policy or about how your data is handled, you can reach us at [email protected].
This Privacy Policy applies to all users of the sona1 website and mobile application, including visitors who browse without registering and registered players who actively use the platform.
sona1 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site and app, and from third parties such as payment processors and identity verification providers. Here is a breakdown of what we collect and why:
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age/identity verification |
| Contact Data | Email address, phone number | Account communication, support, and security alerts |
| Financial Data | Payment method details, transaction history | Processing deposits and withdrawals |
| Verification Documents | Copies of ID, proof of address | KYC compliance and fraud prevention |
| Account Preferences | Responsible gaming settings, notification preferences | Personalising your sona1 experience |
When you use the sona1 platform, we automatically collect certain technical data including your IP address, device type, browser type, operating system, pages visited, time spent on the platform, and betting activity. This data is used to maintain platform security, detect fraud, and improve the sona1 user experience.
sona1 may receive personal data about you from third-party service providers, including payment processors who confirm transaction details, identity verification providers who validate your documents, and fraud prevention services that flag suspicious activity. This data is used solely in connection with your sona1 account and is handled with the same level of care as data you provide directly.
sona1 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to your sona1 account. The main ways we use your data are:
sona1 will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request human review of that decision.
sona1 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
sona1 does not sell your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
sona1 works with carefully selected third-party service providers who assist us in operating the platform. These include payment processors, identity verification providers, fraud detection services, and cloud infrastructure providers. All service providers are contractually required to handle your data securely and only for the purposes we specify.
sona1 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by law, or where we believe disclosure is necessary to protect the rights, property, or safety of sona1, our players, or the public.
In the event that sona1 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that result from it.
sona1 never shares your personal data with advertisers, data brokers, or any third party for marketing purposes without your explicit consent.
sona1 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit sona1.net or use the sona1 app.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the sona1 platform. Essential cookies cannot be turned off as they are required for the site to work.
sona1 retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. The specific retention periods depend on the type of data and the purpose for which it was collected:
When data is no longer required, sona1 securely deletes or anonymises it so that it can no longer be linked back to you as an individual.
As a sona1 player, you have a number of rights over your personal data. sona1 is committed to honouring these rights and will respond to all valid requests within 30 days.
Request a copy of the personal data sona1 holds about you at any time.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no legal requirement for us to retain it.
Ask us to limit how we use your data while a dispute or correction request is being resolved.
Receive your personal data in a structured, machine-readable format to transfer to another service.
Object to processing based on legitimate interests, including direct marketing communications.
To exercise any of these rights, contact the sona1 support team at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing your request.
sona1 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:
In the unlikely event of a data breach that poses a risk to your rights and freedoms, sona1 will notify affected players and relevant authorities as required by applicable law, without undue delay.
While sona1 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role — keep your password strong, don't share it, and enable two-factor authentication on your account.
sona1 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register on sona1 or use any of its services.
If sona1 becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data, and return any deposits made to the original payment method where possible. If you believe a minor has registered on sona1, please contact us immediately at [email protected].
The sona1 platform may contain links to third-party websites or services, such as payment provider portals or responsible gaming support organisations. sona1 is not responsible for the privacy practices of these third-party sites and this Privacy Policy does not apply to them.
We encourage you to read the privacy policy of any third-party site you visit. sona1 has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.
sona1 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. Where changes are significant, we will notify registered players via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how sona1 protects your personal data. Your continued use of sona1 after any update to this policy constitutes your acceptance of the revised version.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way sona1 handles your personal data, please get in touch. Our team is available 24 hours a day, seven days a week.
We aim to respond to all privacy-related enquiries within 48 hours and to resolve all data rights requests within 30 days of receipt.
Your trust matters to us. If you're ever unsure about how your data is being used on sona1, just ask. We're happy to explain anything in plain language.
Now that you know how sona1 handles your data, join hundreds of thousands of players in Bangladesh who trust sona1 for a safe, fair, and secure gaming experience.
18+ only. Please play responsibly. Responsible Gaming Policy